---
title: ADMIN | Access4 UK Knowledge Base
description: General administrative articles such as onboarding processes and billing information.
---

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1. [Access4 UK Knowledge Base](https://ukdocs.access4.com/)
2. [ADMIN](https://ukdocs.access4.com/admin)

# ADMIN

 General administrative articles such as onboarding processes and billing information.

## Onboarding

- [How to white label the portal URL.](https://ukdocs.access4.com/how-to-white-label-your-portal-url)

## Support

- [How to share a SIP Trace](https://ukdocs.access4.com/how-to-share-a-sip-trace)
- [Create and Escalate Support Tickets](https://ukdocs.access4.com/create-and-escalate-support-tickets)
- [The Bug Report Process](https://ukdocs.access4.com/the-bug-report-process)
- [How to submit an OOH (Out of Hours) port request.](https://ukdocs.access4.com/how-to-raise-ports-out-of-hours)

## Billing

- [Billing CDR Standard and Examples](https://ukdocs.access4.com/billing-cdr-standard-and-examples)
- [How to download CDR/SDR Reports on Datagate](https://ukdocs.access4.com/how-to-down-cdr-reports-on-datagate)

- [Videos](https://ukdocs.access4.com/videos#main-content)

    - [LMS](https://ukdocs.access4.com/videos#lms)
- [PBX](https://ukdocs.access4.com/pbx#main-content)

    - [Auto Attendants](https://ukdocs.access4.com/pbx#auto-attendants)
    - [Changelogs/Feature Releases](https://ukdocs.access4.com/pbx#changelogs-feature-releases)
    - [Users](https://ukdocs.access4.com/pbx#users)
    - [General](https://ukdocs.access4.com/pbx#general)
    - [Phone Numbers](https://ukdocs.access4.com/pbx#phone-numbers)
    - [Devices](https://ukdocs.access4.com/pbx#devices)
    - [CDR & Call History](https://ukdocs.access4.com/pbx#cdr-call-history)
    - [Voicemail](https://ukdocs.access4.com/pbx#voicemail)
    - [Queues](https://ukdocs.access4.com/pbx#queues)
    - [Answering Rules & Time Frames](https://ukdocs.access4.com/pbx#answering-rules-time-frames)
    - [Domains](https://ukdocs.access4.com/pbx#domains)
    - [FAQ](https://ukdocs.access4.com/pbx#faq)
- [APPLICATIONS](https://ukdocs.access4.com/applications#main-content)

    - [Insights](https://ukdocs.access4.com/applications#insights)
    - [Web App](https://ukdocs.access4.com/applications#web-app)
    - [Mobile App](https://ukdocs.access4.com/applications#mobile-app)
- [HARDWARE](https://ukdocs.access4.com/hardware#main-content)

    - [Snom](https://ukdocs.access4.com/hardware#snom)
    - [Fanvil](https://ukdocs.access4.com/hardware#fanvil)
    - [Grandstream](https://ukdocs.access4.com/hardware#grandstream)
    - [General](https://ukdocs.access4.com/hardware#general)
    - [Cisco](https://ukdocs.access4.com/hardware#cisco)
    - [Polycom](https://ukdocs.access4.com/hardware#polycom)
    - [Yealink](https://ukdocs.access4.com/hardware#yealink)
    - [Avaya](https://ukdocs.access4.com/hardware#avaya)
- [VOIP & NETWORKING](https://ukdocs.access4.com/voip-networking#main-content)

    - [VoIP](https://ukdocs.access4.com/voip-networking#voip)
    - [Troubleshooting](https://ukdocs.access4.com/voip-networking#troubleshooting)
    - [Routers](https://ukdocs.access4.com/voip-networking#routers)
    - [Networking](https://ukdocs.access4.com/voip-networking#networking)
- [ADMIN](https://ukdocs.access4.com/admin#main-content)

    - [Onboarding](https://ukdocs.access4.com/admin#onboarding)
    - [Support](https://ukdocs.access4.com/admin#support)
    - [Billing](https://ukdocs.access4.com/admin#billing)
- [PORTING & NUMBERING](https://ukdocs.access4.com/porting-numbering#main-content)

    - [Number Management](https://ukdocs.access4.com/porting-numbering#number-management)
    - [Porting](https://ukdocs.access4.com/porting-numbering#porting)
- [ADD ONS](https://ukdocs.access4.com/add-ons#main-content)

    - [Vonage SMS](https://ukdocs.access4.com/add-ons#vonage-sms)
    - [Teammate - Microsoft Teams Integration](https://ukdocs.access4.com/add-ons#teammate-microsoft-teams-integration)
    - [CallCabinet - Advanced Call Recording Analytics](https://ukdocs.access4.com/add-ons#callcabinet-advanced-call-recording-analytics)
    - [Datagate - Telecoms Billing Engine](https://ukdocs.access4.com/add-ons#datagate-telecoms-billing-engine)
    - [Call Transcription & Sentiment Analysis](https://ukdocs.access4.com/add-ons#call-transcription-sentiment-analysis)
    - [Nava - CRM Connector](https://ukdocs.access4.com/add-ons#nava-crm-connector)
    - [PromptVoice - Professional Voice Recordings](https://ukdocs.access4.com/add-ons#promptvoice-professional-voice-recordings)
- [COMPLETE TRAINING](https://ukdocs.access4.com/complete-training#main-content)

    - [Help Desk](https://ukdocs.access4.com/complete-training#help-desk)

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