--- title: How to order and manage AI/Real Voice messages in Luminate Studio. description: This article explains how to get to the messages section and order new messages. --- [Skip to content](https://ukdocs.access4.com/how-to-order-messages-in-luminatestudio#main-content) [![Untitled design-3](https://ukdocs.access4.com/hs-fs/hubfs/Untitled%20design-3.png?width=300&height=60&name=Untitled%20design-3.png)](https://documentation.luminatewholesale.com/?hsLang=en) Open main navigation Close main navigation How Can We Help You? - There are no suggestions because the search field is empty. 1. [Access4 UK Knowledge Base](https://ukdocs.access4.com/?hsLang=en) 2. [ADD ONS](https://ukdocs.access4.com/add-ons?hsLang=en) 3. [PromptVoice - Professional Voice Recordings](https://ukdocs.access4.com/add-ons?hsLang=en#promptvoice-professional-voice-recordings) # How to order and manage AI/Real Voice messages in Luminate Studio. ## This article explains how to get to the messages section and order new messages. ### Overview ![](https://ukdocs.access4.com/hs-fs/hubfs/image-png-Nov-12-2024-01-59-43-2077-PM.png?width=688&height=286&name=image-png-Nov-12-2024-01-59-43-2077-PM.png)   **NOTE:** If you have not created any messages for this customer, it is recommend that you first [use the AI Assistant](https://documentation.luminatewholesale.com/how-to-use-the-ai-assistant?hsLang=en). Within the customer view, head to the "Messages" section on the left hand side ![](https://ukdocs.access4.com/hs-fs/hubfs/image-png-Nov-12-2024-02-12-02-0159-PM.png?width=187&height=50&name=image-png-Nov-12-2024-02-12-02-0159-PM.png) Here you can see a list of all your messages. ![](https://ukdocs.access4.com/hs-fs/hubfs/image-png-Nov-12-2024-02-12-20-8982-PM.png?width=688&height=276&name=image-png-Nov-12-2024-02-12-20-8982-PM.png) Click into a message to get more information. ![](https://ukdocs.access4.com/hs-fs/hubfs/image-png-Nov-12-2024-02-12-38-6362-PM.png?width=688&height=89&name=image-png-Nov-12-2024-02-12-38-6362-PM.png) You can download and archive the messages with the buttons on the right hand side. ![](https://ukdocs.access4.com/hs-fs/hubfs/image-png-Nov-12-2024-02-13-09-2398-PM.png?width=114&height=73&name=image-png-Nov-12-2024-02-13-09-2398-PM.png) ### How to Order New Messages **TIP:** AI has come a long way but it's not perfect, certain words may be pronounced wrong and there are a number of ways of manipulating the AI engine to get it to sound how you want. - .co.uk may be best written 'dot coe dot UK' - Spell phonetically. E.g. NATO might pronounce better as Nay Tow - Try adding in ellipses and spaces if you want more of a pause between words or for a space with a change of intonation use a comma. - Try putting exclamation marks at the end of the sentence if you want a more exclamatory tone! - Try putting "important" words in quotes to have them emphasised. - Don't be afraid of using non-words, know whatameen? 1. Click on "New Message". ![](https://ukdocs.access4.com/hs-fs/hubfs/image-png-Nov-12-2024-02-16-33-6557-PM.png?width=119&height=52&name=image-png-Nov-12-2024-02-16-33-6557-PM.png) 2. Give your message a name and text. ![](https://ukdocs.access4.com/hs-fs/hubfs/image-png-Nov-12-2024-02-23-01-1813-PM.png?width=643&height=318&name=image-png-Nov-12-2024-02-23-01-1813-PM.png) 3. Choose weather you want a "Real Voice", "AI Voice" or "AI Voice until Real Voice recording is available". ![](https://ukdocs.access4.com/hs-fs/hubfs/image-png-Nov-12-2024-02-23-50-9471-PM.png?width=647&height=149&name=image-png-Nov-12-2024-02-23-50-9471-PM.png) 4. Choose Language and region. **When using AI, note that certain languages may vary in quality. ![](https://ukdocs.access4.com/hs-fs/hubfs/image-png-Nov-12-2024-02-25-44-5619-PM.png?width=406&height=103&name=image-png-Nov-12-2024-02-25-44-5619-PM.png)** 5. Set the voice you want to use. ![](https://ukdocs.access4.com/hs-fs/hubfs/image-png-Nov-12-2024-02-26-21-2482-PM.png?width=688&height=47&name=image-png-Nov-12-2024-02-26-21-2482-PM.png) 6. (Real Voice Only) Set any special instructions you want included. ![](https://ukdocs.access4.com/hs-fs/hubfs/image-png-Nov-12-2024-02-26-44-5186-PM.png?width=688&height=119&name=image-png-Nov-12-2024-02-26-44-5186-PM.png) 7. When you're happy click "Order Message". **NOTE:** Real voice recordings can take up to 72 hours to provision.   ### Uploading the Message to Netsapiens [See here](https://documentation.luminatewholesale.com/how-to-add-messages-and-compilations-from-promptvoice-within-netsapiens?hsLang=en) on how to add messages from Studio to the Netsapiens portal. - [Videos](https://ukdocs.access4.com/videos?hsLang=en#main-content) - [LMS](https://ukdocs.access4.com/videos?hsLang=en#lms) - [PBX](https://ukdocs.access4.com/pbx?hsLang=en#main-content) - [Auto Attendants](https://ukdocs.access4.com/pbx?hsLang=en#auto-attendants) - [Changelogs/Feature Releases](https://ukdocs.access4.com/pbx?hsLang=en#changelogs-feature-releases) - [Users](https://ukdocs.access4.com/pbx?hsLang=en#users) - [General](https://ukdocs.access4.com/pbx?hsLang=en#general) - [Phone Numbers](https://ukdocs.access4.com/pbx?hsLang=en#phone-numbers) - [Devices](https://ukdocs.access4.com/pbx?hsLang=en#devices) - [CDR & Call History](https://ukdocs.access4.com/pbx?hsLang=en#cdr-call-history) - [Voicemail](https://ukdocs.access4.com/pbx?hsLang=en#voicemail) - [Queues](https://ukdocs.access4.com/pbx?hsLang=en#queues) - [Answering Rules & Time Frames](https://ukdocs.access4.com/pbx?hsLang=en#answering-rules-time-frames) - [Domains](https://ukdocs.access4.com/pbx?hsLang=en#domains) - [FAQ](https://ukdocs.access4.com/pbx?hsLang=en#faq) - [APPLICATIONS](https://ukdocs.access4.com/applications?hsLang=en#main-content) - [Insights](https://ukdocs.access4.com/applications?hsLang=en#insights) - [Web App](https://ukdocs.access4.com/applications?hsLang=en#web-app) - [Mobile App](https://ukdocs.access4.com/applications?hsLang=en#mobile-app) - [HARDWARE](https://ukdocs.access4.com/hardware?hsLang=en#main-content) - [Snom](https://ukdocs.access4.com/hardware?hsLang=en#snom) - [Fanvil](https://ukdocs.access4.com/hardware?hsLang=en#fanvil) - [Grandstream](https://ukdocs.access4.com/hardware?hsLang=en#grandstream) - [General](https://ukdocs.access4.com/hardware?hsLang=en#general) - [Cisco](https://ukdocs.access4.com/hardware?hsLang=en#cisco) - [Polycom](https://ukdocs.access4.com/hardware?hsLang=en#polycom) - [Yealink](https://ukdocs.access4.com/hardware?hsLang=en#yealink) - [Avaya](https://ukdocs.access4.com/hardware?hsLang=en#avaya) - [VOIP & NETWORKING](https://ukdocs.access4.com/voip-networking?hsLang=en#main-content) - [VoIP](https://ukdocs.access4.com/voip-networking?hsLang=en#voip) - [Troubleshooting](https://ukdocs.access4.com/voip-networking?hsLang=en#troubleshooting) - [Routers](https://ukdocs.access4.com/voip-networking?hsLang=en#routers) - [Networking](https://ukdocs.access4.com/voip-networking?hsLang=en#networking) - [ADMIN](https://ukdocs.access4.com/admin?hsLang=en#main-content) - [Onboarding](https://ukdocs.access4.com/admin?hsLang=en#onboarding) - [Support](https://ukdocs.access4.com/admin?hsLang=en#support) - [Billing](https://ukdocs.access4.com/admin?hsLang=en#billing) - [PORTING & NUMBERING](https://ukdocs.access4.com/porting-numbering?hsLang=en#main-content) - [Number Management](https://ukdocs.access4.com/porting-numbering?hsLang=en#number-management) - [Porting](https://ukdocs.access4.com/porting-numbering?hsLang=en#porting) - [ADD ONS](https://ukdocs.access4.com/add-ons?hsLang=en#main-content) - [Vonage SMS](https://ukdocs.access4.com/add-ons?hsLang=en#vonage-sms) - [Teammate - Microsoft Teams Integration](https://ukdocs.access4.com/add-ons?hsLang=en#teammate-microsoft-teams-integration) - [CallCabinet - Advanced Call Recording Analytics](https://ukdocs.access4.com/add-ons?hsLang=en#callcabinet-advanced-call-recording-analytics) - [Datagate - Telecoms Billing Engine](https://ukdocs.access4.com/add-ons?hsLang=en#datagate-telecoms-billing-engine) - [Call Transcription & Sentiment Analysis](https://ukdocs.access4.com/add-ons?hsLang=en#call-transcription-sentiment-analysis) - [Nava - CRM Connector](https://ukdocs.access4.com/add-ons?hsLang=en#nava-crm-connector) - [PromptVoice - Professional Voice Recordings](https://ukdocs.access4.com/add-ons?hsLang=en#promptvoice-professional-voice-recordings) - [COMPLETE TRAINING](https://ukdocs.access4.com/complete-training?hsLang=en#main-content) - [Help Desk](https://ukdocs.access4.com/complete-training?hsLang=en#help-desk) [![Untitled design-3](https://ukdocs.access4.com/hs-fs/hubfs/Untitled%20design-3.png?width=100&height=20&name=Untitled%20design-3.png "Untitled design-3")](http://uk.access4.com) 1 Hardman St, Manchester M3 3EB Copyright © 2025 Access4 UK