--- title: PBX | Access4 UK Knowledge Base description: Learn how to configure aspects of the phone portal such as Users, Queues, DDIs, and more. --- [Skip to content](https://ukdocs.access4.com/pbx#main-content) [![Untitled design-3](https://ukdocs.access4.com/hs-fs/hubfs/Untitled%20design-3.png?width=300&height=60&name=Untitled%20design-3.png)](https://documentation.luminatewholesale.com/) Open main navigation Close main navigation How Can We Help You? - There are no suggestions because the search field is empty. 1. [Access4 UK Knowledge Base](https://ukdocs.access4.com/) 2. [PBX](https://ukdocs.access4.com/pbx) # PBX Learn how to configure aspects of the phone portal such as Users, Queues, DDIs, and more. ## Auto Attendants - [How Do I Configure Auto Attendants?](https://ukdocs.access4.com/how-do-i-configure-auto-attendants) ## Changelogs/Feature Releases - [Platform v44 Release Notes](https://ukdocs.access4.com/platform-v44-release-notes) - [Platform v44.1 Release Notes](https://ukdocs.access4.com/v44.1-changelog) - [Platform v44.2 Release Notes](https://ukdocs.access4.com/v44.2-release-notes) - [Platform 44.3 Release Notes](https://ukdocs.access4.com/platform-44.3-release-notes) ## Users - [How Do I Configure Contact Directories?](https://ukdocs.access4.com/how-do-i-configure-contact-directories) - [How Do I Configure Users in Bulk?](https://ukdocs.access4.com/how-do-i-configure-users-in-bulk) - [How Do I Configure a User?](https://ukdocs.access4.com/how-do-i-configure-a-user) - [How Do I Configure Sites and Departments?](https://ukdocs.access4.com/how-do-i-configure-sites-and-departments) - [Understanding The User](https://ukdocs.access4.com/understanding-the-user) - [Understanding the Hierarchy of Domains, Sites, Departments, and Users](https://ukdocs.access4.com/understanding-the-hierarchy-of-domains-sites-departments-and-users) - [What Are User Scopes?](https://ukdocs.access4.com/what-are-user-scopes) See less ▼ ## General - [What Options Are There When Configuring Music on Hold?](https://ukdocs.access4.com/what-options-are-there-when-configuring-music-on-hold) - [What Options Do I Have When Uploading Greeting Messages?](https://ukdocs.access4.com/what-options-do-i-have-when-uploading-greeting-messages) - [How to configure Google & Microsoft SSO](https://ukdocs.access4.com/how-to-configure-google-microsoft-sso) - [Default Star Codes](https://ukdocs.access4.com/default-star-codes) - [What Can I Do In The Global View?](https://ukdocs.access4.com/what-can-i-do-in-the-global-view) - [What Options Are There for Troubleshooting?](https://ukdocs.access4.com/what-options-are-there-for-troubleshooting) - [Understanding the Different Portal Views](https://ukdocs.access4.com/understanding-the-different-portal-views) See less ▼ ## Phone Numbers - [How Do I Configure Time Based Routing on Phone Numbers?](https://ukdocs.access4.com/how-do-i-configure-time-based-routing-on-phone-numbers) - [How Do I Route Phone Numbers Within a Domain?](https://ukdocs.access4.com/how-do-i-route-phone-numbers-within-a-domain) - [How Do I Manage/Assign Phone Numbers?](https://ukdocs.access4.com/how-do-i-manage/assign-phone-numbers) ## Devices - [How Do I Configure Phone Hardware in the Domain?](https://ukdocs.access4.com/how-do-i-configure-phone-hardware-in-the-domain) - [How Do I Configure a New SIP Device/Phone?](https://ukdocs.access4.com/how-do-i-configure-a-new-sip-device/phone) - [Understanding the Relationship Between Users, Phones, and Phone Hardware](https://ukdocs.access4.com/understanding-the-relationship-between-users-phones-and-phone-hardware) ## CDR & Call History - [What Can I See in the Call History?](https://ukdocs.access4.com/what-can-i-see-in-the-call-history) - [How To Configure Call Recording](https://ukdocs.access4.com/how-to-configure-call-recording) - [Advanced CDR Format Guide](https://ukdocs.access4.com/advanced-cdr-format-guide) ## Voicemail - [How Do I Configure Voicemail?](https://ukdocs.access4.com/how-do-i-configure-voicemail) ## Queues - [How Do I Configure a Ring Group?](https://ukdocs.access4.com/how-do-i-configure-a-ring-group) - [How Do I Configure a Call Queue?](https://ukdocs.access4.com/how-do-i-configure-a-call-queue) - [Configuring Callbacks on a Call Queue](https://ukdocs.access4.com/configuring-callback-on-a-call-queue) ## Answering Rules & Time Frames - [How to Create a Night Key. (Toggleable Time Frames)](https://ukdocs.access4.com/how-to-create-a-night-key.-toggleable-time-frames) - [How Do I Configure Answering Rules?](https://ukdocs.access4.com/how-do-i-configure-answering-rules) - [How Do I Configure Time Frames?](https://ukdocs.access4.com/how-do-i-configure-time-frames) ## Domains - [How Do I Configure a New Domain?](https://ukdocs.access4.com/how-do-i-configure-a-new-domain) - [What Can I See in the Domain View?](https://ukdocs.access4.com/what-can-i-see-in-the-domain-view) ## FAQ - [How do I configure a call divert?](https://ukdocs.access4.com/call-diverts) - [Why isn't the contact directory appearing on my phone?](https://ukdocs.access4.com/why-isnt-the-contact-directory-appearing-on-my-phone) - [Why Does the Call Cut Off When Diverting to a Mobile from a Queue?](https://ukdocs.access4.com/why-does-the-call-cut-off-when-diverting-to-a-mobile-from-a-queue) - [What Does "On-Net" and "Off-Net" Mean?](https://ukdocs.access4.com/what-does-on-net-and-off-net-mean) - [How Do I Put a Pause at the Start of a Text to Speech Recording?](https://ukdocs.access4.com/how-do-i-put-a-pause-at-the-start-of-a-text-to-speech-recording) - [How Do I Block Withheld/Anonymous Numbers](https://ukdocs.access4.com/how-do-i-block-withheld-numbers) - [How Do I Pause Call Recordings During a Call?](https://ukdocs.access4.com/how-do-i-pause-call-recordings-mid-call) - [What Port Do I Register Devices On/Why Won't My Device Register?](https://ukdocs.access4.com/what-port-do-i-register-devices-on/why-wont-my-device-register) - [I'm Having Trouble Auto Provisioning an Older Yealink Phone, Why?](https://ukdocs.access4.com/im-having-trouble-auto-provisioning-an-older-yealink-phone-why) - [How Do I Setup Speed Dials?](https://ukdocs.access4.com/how-do-we-setup-speed-dials) - [How Do I Stop Calls From Going to Voicemail?](https://ukdocs.access4.com/how-do-i-stop-calls-from-going-to-voicemail) - [What Happens if Two Users Have the Same Email Address?](https://ukdocs.access4.com/what-happens-if-two-users-have-the-same-email-address) - [What is the Area Code on a Domain For?](https://ukdocs.access4.com/what-is-the-area-code-on-a-domain-for) - [What Does the "Email Sender" Box on a Domain Do?](https://ukdocs.access4.com/what-does-the-email-sender-box-on-a-domain-do) - [What Are the Domain Naming Restrictions?](https://ukdocs.access4.com/what-are-the-domain-naming-restrictions) - [How Does a Residential Domain Differ From a Regular Domain?](https://ukdocs.access4.com/how-does-a-residential-domain-differ-from-a-regular-domain) - [How Do I Login to a Phone's Web Interface After Auto-Provisioning?](https://ukdocs.access4.com/how-do-i-login-to-a-phones-web-interface-after-auto-provisioning) - [How Do I Manually Register a SIP Phone?](https://ukdocs.access4.com/how-do-i-manually-register-a-sip-phone) - [What is a System User?](https://ukdocs.access4.com/what-is-a-system-user) - [Where is the Ring Group I Just Added?](https://ukdocs.access4.com/i-added-a-ring-group-but-cant-see-it-where-is-it) - [How Do I Send New Logins to Users?](https://ukdocs.access4.com/how-do-i-send-new-logins-to-users) - [What does "nms" mean in the call history?](https://ukdocs.access4.com/what-does-nms-mean-in-the-call-history) - [What is enhanced voicemail?](https://ukdocs.access4.com/what-is-enhanced-voicemail) - [How do I Listen/Whisper/Barge In to Calls?](https://ukdocs.access4.com/how-to-z) See less ▼ - [Videos](https://ukdocs.access4.com/videos#main-content) - [LMS](https://ukdocs.access4.com/videos#lms) - [PBX](https://ukdocs.access4.com/pbx#main-content) - [Auto Attendants](https://ukdocs.access4.com/pbx#auto-attendants) - [Changelogs/Feature Releases](https://ukdocs.access4.com/pbx#changelogs-feature-releases) - [Users](https://ukdocs.access4.com/pbx#users) - [General](https://ukdocs.access4.com/pbx#general) - [Phone Numbers](https://ukdocs.access4.com/pbx#phone-numbers) - [Devices](https://ukdocs.access4.com/pbx#devices) - [CDR & Call History](https://ukdocs.access4.com/pbx#cdr-call-history) - [Voicemail](https://ukdocs.access4.com/pbx#voicemail) - [Queues](https://ukdocs.access4.com/pbx#queues) - [Answering Rules & Time Frames](https://ukdocs.access4.com/pbx#answering-rules-time-frames) - [Domains](https://ukdocs.access4.com/pbx#domains) - [FAQ](https://ukdocs.access4.com/pbx#faq) - [APPLICATIONS](https://ukdocs.access4.com/applications#main-content) - [Insights](https://ukdocs.access4.com/applications#insights) - [Web App](https://ukdocs.access4.com/applications#web-app) - [Mobile App](https://ukdocs.access4.com/applications#mobile-app) - [HARDWARE](https://ukdocs.access4.com/hardware#main-content) - [Snom](https://ukdocs.access4.com/hardware#snom) - [Fanvil](https://ukdocs.access4.com/hardware#fanvil) - [Grandstream](https://ukdocs.access4.com/hardware#grandstream) - [General](https://ukdocs.access4.com/hardware#general) - [Cisco](https://ukdocs.access4.com/hardware#cisco) - [Polycom](https://ukdocs.access4.com/hardware#polycom) - [Yealink](https://ukdocs.access4.com/hardware#yealink) - [Avaya](https://ukdocs.access4.com/hardware#avaya) - [VOIP & NETWORKING](https://ukdocs.access4.com/voip-networking#main-content) - [VoIP](https://ukdocs.access4.com/voip-networking#voip) - [Troubleshooting](https://ukdocs.access4.com/voip-networking#troubleshooting) - [Routers](https://ukdocs.access4.com/voip-networking#routers) - [Networking](https://ukdocs.access4.com/voip-networking#networking) - [ADMIN](https://ukdocs.access4.com/admin#main-content) - [Onboarding](https://ukdocs.access4.com/admin#onboarding) - [Support](https://ukdocs.access4.com/admin#support) - [Billing](https://ukdocs.access4.com/admin#billing) - [PORTING & NUMBERING](https://ukdocs.access4.com/porting-numbering#main-content) - [Number Management](https://ukdocs.access4.com/porting-numbering#number-management) - [Porting](https://ukdocs.access4.com/porting-numbering#porting) - [ADD ONS](https://ukdocs.access4.com/add-ons#main-content) - [Vonage SMS](https://ukdocs.access4.com/add-ons#vonage-sms) - [Teammate - Microsoft Teams Integration](https://ukdocs.access4.com/add-ons#teammate-microsoft-teams-integration) - [CallCabinet - Advanced Call Recording Analytics](https://ukdocs.access4.com/add-ons#callcabinet-advanced-call-recording-analytics) - [Datagate - Telecoms Billing Engine](https://ukdocs.access4.com/add-ons#datagate-telecoms-billing-engine) - [Call Transcription & Sentiment Analysis](https://ukdocs.access4.com/add-ons#call-transcription-sentiment-analysis) - [Nava - CRM Connector](https://ukdocs.access4.com/add-ons#nava-crm-connector) - [PromptVoice - Professional Voice Recordings](https://ukdocs.access4.com/add-ons#promptvoice-professional-voice-recordings) - [COMPLETE TRAINING](https://ukdocs.access4.com/complete-training#main-content) - [Help Desk](https://ukdocs.access4.com/complete-training#help-desk) [![Untitled design-3](https://ukdocs.access4.com/hs-fs/hubfs/Untitled%20design-3.png?width=100&height=20&name=Untitled%20design-3.png "Untitled design-3")](http://uk.access4.com) 1 Hardman St, Manchester M3 3EB Copyright © 2025 Access4 UK