In summary, the contact directory will only pull down to the handset when a builder profile is provisioned for the device.
First, in the domain view navigate to "Phones".
From here, click on the MAC address of the phone you want to add a builder profile to.
From here you can add any keys you want to the phone, however you don't need to change anything if you don't want to.
When done, click the arrow next to "Save" and select "Save and Resync"
Note: You can just click save however if you do this the new configuration won't pull down to the phone until it's next reboot/config refresh.
You should now see a blue icon in the phones page, this means the configuration has been successfully synced with the phone.
IMPORTANT: If the phone icon is orange, this means that the config has saved successfully but has not yet been pulled down to the handset.
Some handsets can take a couple of minutes to do this, however if your handset does not sync at all this likely indicates an error has occurred during the provisioning process and you may need to reboot or even factory reset the phone.
