Sometimes if you raise a ticket about the Nava application you may be required to generate logging files that we will need to trouble shoot your problem.
Firstly, open the settings window.
This can be done in one of two ways depending on how the Nava client is configured.
If you have the sidebar enabled, then click on the wrench icon at the bottom of the sidebar.
If you do not have the sidebar enabled, then right click the green circle in the windows taskbar along the bottom of the page:
NOTE: The circle may be red, or show a DND icon, depending on the status of your user
This should open up a menu from which you want to select the "Configuration" button.
In the settings window "Select" logs
From here, select the "Logging Level" you'd like to pull logs for (if you're not sure, select "Info").
From here click save. You now want to reproduce the issue that you're getting logs for.
Once you have reproduced the issue, navigate back to the "Logs" window, and "Show..." next to "Application Logs".
This should bring up the folder on your PC that contains the log files.
Select all of the files in this folder and delete them. This ensures only the most recent log files are generated.
IMPORTANT: One or more of the files may have an error that says "This action can't be completed because the file is open in Integrator.
For these files, select "Skip" and leave them in place.
Now you want to close Nava down by selecting the exit button and then selecting "Exit Go Integrator Nava". This will cause Nava to generate new Log files for the most recent session int the log folder.
You may need to refresh the logs folder for the new logs to show.
From here the logs in the logs folder can be sent on the ticket.